-
Who is Just
Jewel?
-
What
kind of
crystals are
used in the
making of
the Crystal
Jewelry
creations?
-
What
other
materials do
you use?
-
Are
the jewelry
items
plated?
-
What
is pure
rhodium?
-
Are
the Crystal
Jewelry
products
nickel and
lead-free?
-
I
have
sensitive
skin. What
do you use
for earring
posts?
-
What
do I have to
do to place
an order?
-
I
believe
Swarovski
crystal
jewelry is
the perfect gift
for any
occasion. Do
you have
gift boxes
available?
-
What
payment
forms do you
accept?
-
What
is the
shipping
cost?
-
How
long will it
take for me
to receive
my order?
-
Do
you process
international
orders?
-
Will
my personal
particulars
be safe over
the
internet?
-
Can
I send my
order to a
different
address?
-
What
if I am not
satisfied
with the
products?
-
How
do I take
care of my Crystal
Jewelry
pieces?
-
Will
you send me
information
about your
products in
future?
-
How do I
keep up to
date on new
Crystal
Jewelry
products?
Who
is Just Jewel?
We bring the
finest products
to our
customers. For
more than two
decades, our
supplier have
been supplying
high-end fashion
accessories,
home decor and
lifestyle
products to
retail stores as
well as one of
the world’s
leading
airlines. They
have
even been
commissioned by
other
manufacturers to
produce jewelry
designs for
them.
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What
kind of crystals
are used in the
making of the
Crystal Jewelry
creations?
Only Swarovski
crystals are
used, and with at
least 12 facets
for maximum
sparkle. We even
use 14-facet
‘Xilion’
Swarovski
rhinestones
which allows
more light to
refract.
Inferior crystal jewelry
suppliers
regularly offer
no more than 8
facets, which
results in
jewelry with
less brilliance.
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What
other materials
do you use?
For the metal
parts of the
jewelry,
companies
producing cheap
jewelry may use
tin, which has
poor finish and
break easily. We
cast our main
metal pieces out
of pewter, which
is still light
but stronger.
Small parts may
also be made of
brass, which is
much stronger
than inferior
materials like
tin.
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Are
the jewelry
items plated?
After casting
the metal parts
of the jewelry,
the metal items
are hand
polished to
ensure that the
surface is free
from any
imperfections.
They are then
electro flash
plated with
either three to
six mils of pure
rhodium, or up
to 10 mils of
nickel-free gold
plating, in
accordance with
international
standards.
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What
is pure rhodium?
Pure rhodium is
the same
material used to
plate white gold
products to
prevent
tarnishing as
well as to
produce a
brilliant
whiteness. It is
much more
expensive than
silver, which
easily oxidises
and becomes
yellow and dull.
Some
manufacturers
claim to use
pure rhodium,
but they
actually mix in
nickel and
palladium in
order to keep
costs low.
Nickel can cause
skin allergies
such as rash.
Our jewelry is
nickel-free and
complies with
European
standards.
When required,
we gold-plate to
specification,
such as 18k, 22k
or even 24k.
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Are
the Crystal
Jewelry products
nickel and
lead-free?
Yes! All our
items are nickel
and lead free in
accordance with
European
standards.
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I
have sensitive
skin. What do
you use for
earring posts?
All the Crystal
Jewelry pierced
earrings are
hypoallergenic
through our use
of titanium
posts. Commonly,
surgical steel
is used by many
other jewelry
manufacturers
but surgical
steel contains
nickel which can
cause skin
allergies.
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What
do I have to do
to place an
order?
Simply add the
items of your
choice to your
shopping cart
and follow the
instructions to
complete the
order.
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I
believe
Swarovski
crystal jewelry
is the perfect
gift for any
occasion. Do you
have gift boxes
available?
Yes. Please
email us for
details.
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What
payment forms do
you accept?
We accepts
all major credit
cards.
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What
is the shipping
cost?
Please refer to
our Shipping
page for rates.
All product
prices are in US
dollars and do
not include
shipping, tax
and custom duty
charges or any
other
miscellaneous
fees which may
apply. The
shipping and
handling fee is
non-refundable.
Import duties
and taxes are
the
responsibility
of the buyer.
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How
long will it
take for me to
receive my
order?
We ship
worldwide and
offer FREE
standard
shipping. If
stock is
available,
standard
shipping time is
approximately
two to three
weeks via
registered
parcel post to
most parts of
the world. A
FedEx option is
available for
customers who
require express
shipping with
tracking.
Should the item
you order be out
of stock, please
allow up to 4-6
weeks for back
orders to be
fulfilled. If we
cannot craft a
similar item for
you within this
period, we will
contact you to
let you know.
Orders received
during festive
seasons could
take longer to
process and
ship.
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Do
you process
international
orders?
Yes.
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Will
my personal
particulars be
safe over the
internet?
Certainly. We
only use your
personal
information for
the purpose of
record keeping
and shipping
your order.
Occasionally, we
may contact you
to inform about
our upcoming
promotions or
sales. Your
personal record
will never be
shared or used
by anyone else
for any other
purposes
whatsoever.
Your payment
information will
only be seen by
your preferred
third party
financial
service
provider, so no
one--including
us--will have
access to your
financial
details.
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Can I
send my order to
a different
address?
Yes.
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What
if I am not
satisfied with
the products?
Customer
satisfaction is
important to us,
so we have a
generous 90-day
return policy.
If you are not
completely
satisfied with
our products and
wish to make a
return, please
e-mail us within
the 90-day
period with the
order number and
details of
defects found.
You must obtain
a return
authorization
number from Just
Jewel
before trying to
return the
product.
Products have to
be returned via
a traceable
courier or
registered mail.
No refunds are
given for goods
damaged by
improper
handling and
usage.
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How
do I take care
of my
Crystal Jewelry
pieces?
Ideally, every
piece of our
beautiful
jewelry
creations should
be stored
separately in
it’s own pouch,
box or
compartment to
avoid damage
(like scratches)
from other
jewelry.
All our Crystal
Jewelry items
are either
rhodium-plated
or gold-plated
to prevent
tarnish, for
easy wear and
care. Just
gently wipe your jewelry with a
soft cloth
before putting
it away.
NEVER use any
kind of cleaning
or polishing
powders or
fluids on your
jewelry.
NEVER wash, dip,
submerge or soak
your
Crystal Jewelry
pieces in water.
Avoid moisture
at all times.
Water can ruin
the jewelry.
For more
detailed advice,
please refer to
the “Caring For
Jewelry” page.
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Will
you send me
information
about your
products in
future?
How do I
keep up to date
on new Just
Jewel
Crystal Jewelry
products?
Please visit our
website often to
check on new
products and
promotions.
Alternatively,
you may want to
sign up our
mailing list and
get updates about
our upcoming
launches,
promotions or
sales regularly.
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